PORTLAND. OR

Tires Return Policy

GoMobile Tires Return Policy – Tire Purchases

At GoMobile Tires, we strive to provide our customers with the highest quality tires and exceptional service. We understand that there may be instances where you need to return or exchange tires. Please review our return policy below to understand the guidelines and procedures for returning tires purchased through our service.

Eligibility:

1. Unused and Unmounted Tires: To be eligible for a return or exchange, tires must be in brand-new, unused, and unmounted condition. We cannot accept tires that have been mounted on wheels or used in any way.

2. Within the Return Period: You must initiate the return process within 30 days from the date of purchase. Beyond this period, we cannot accept returns.

3. Proof of Purchase: A valid proof of purchase, such as an invoice or receipt, is required for all returns. Please retain your purchase documents.

Return and Exchange Process:

1. Contact Us: If you wish to return or exchange tires, please contact our customer service team at your local franchisee office to initiate the process.

2. Assessment: Our team will evaluate your request and provide instructions for returning the tires. We may request specific information, including your order number and the reason for the return.

3. Return Shipping: You will be responsible for the cost of return shipping, unless the return is a result of our error. We recommend using a trackable shipping method to ensure the tires reach us safely.

4. Inspection: Upon receipt of the returned tires, our team will inspect them to ensure they meet the eligibility criteria. If the tires do not meet the conditions outlined in this policy, they will not be eligible for a refund or exchange.

Refunds and Exchanges:

1. Refunds: If the returned tires meet all the eligibility criteria, we will process a refund to the original payment method used for the purchase. Refunds will typically be issued within [X] business days after our team has received and approved the return.

2. Exchanges: If you wish to exchange the tires for a different size or model, we will guide you through the exchange process, including any additional payment or refund if there is a difference in price between the tires.

Exceptions:

1. Damaged or Defective Tires: If you receive tires that are damaged or defective, please contact us immediately. We will work with you to resolve the issue, which may include a return, exchange, or warranty claim, depending on the circumstances.

2. Special Orders: Tires that were specially ordered for your specific vehicle and are not part of our regular inventory may not be eligible for return unless they are found to be damaged or defective.

Warranty:

Most of the tires sold by GoMobile Tires come with manufacturer warranties. If you believe your tires are subject to a warranty claim, please contact us, and we will assist you in the warranty process.

Contact Us:

If you have any questions or require further assistance regarding our return policy, please don’t hesitate to contact our customer service team at your local franchisee office.

We appreciate your business and are committed to ensuring your satisfaction with your tire purchase from GoMobile Tires.

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